We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please raise your concerns as soon as possible with the person dealing with your matter so that we can try to resolve the issue.
If you are a client and your concerns are not addressed to your satisfaction, you may raise a written complaint by post or email to the address set out on your engagement letter. We will acknowledge your complaint within 4 days of receiving it and will then investigate your complaint. We may invite you to discuss your complaint by telephone or in a meeting (either face to face or online).
Following investigation, we will contact you by post or email setting out our response to your complaint and our suggestions for resolving the matter. We will send this letter within 21 days of the date when we acknowledged your complaint.
If you remain dissatisfied, you can contact us to request a further review. We will review the matter and write to you within 15 days setting out our response.
If you are not satisfied with the way we deal with your complaint you may be able to ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within 6 years of when the issue arose or no more than 3 years from when you should reasonably have been aware of the issue. The Legal Ombudsman may be contacted by post addressed to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 5550333, or by email to firstname.lastname@example.org.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.